Account & billing
How do I log in? Why is there no email/password option?
How do I log in? Why is there no email/password option?
Sharly uses third-party authentication only — there is no separate email/password login. Sign in with Google, Microsoft, or Apple. On Business plans, SSO is also available. Use the same provider you signed up with to access your account.
How do I reset my password?
How do I reset my password?
Sharly doesn’t use its own password system. Reset your access through your login provider (Google, Microsoft, Apple, or your organization’s SSO).
Where do I find my receipts and invoices?
Where do I find my receipts and invoices?
Go to Settings → Subscription → Manage Subscription. This opens the Stripe customer portal, where you can view your invoice history and download receipts for any past payment.
How do I delete my account?
How do I delete my account?
Go to Settings → Security & Privacy. Scroll to the Danger Zone section and follow the steps to permanently delete your account. This action cannot be undone.
Chats & AI
What's the difference between Quick, Balanced, and Thinking modes?
What's the difference between Quick, Balanced, and Thinking modes?
These are the three AI modes available at the top of the chat panel:
- Quick — Fast answers, best for scanning documents and early research.
- Balanced — Broad coverage, best for summaries and analysis across several sources.
- Thinking — Deep, multi-step reasoning, best for complex analysis and validating arguments.
Which AI models does Sharly use?
Which AI models does Sharly use?
As of October 2026, Sharly runs on OpenAI’s GPT-6, hosted on Microsoft Azure:
- Quick — the fastest version of GPT-6.
- Balanced — a larger version of GPT-6.
- Thinking — the larger version, with step-by-step reasoning.
What does Focused vs Expanded mean?
What does Focused vs Expanded mean?
These are Content Source options in your chat settings (gear icon):
- Focused — The AI responds strictly based on your uploaded documents. Best when you need verified, source-only answers.
- Expanded — The AI supplements document content with general knowledge. Useful when you need broader context.
What is the Sample chat?
What is the Sample chat?
New accounts start with a ready-made chat labelled Sample, built on the Sharly AI technical note, with a summary and suggested questions. Use it to try Sharly before uploading your own files. You’ll find it in Chats, and its document in your Library. It doesn’t count toward your uploads.
Documents
Can I import a webpage instead of uploading a file?
Can I import a webpage instead of uploading a file?
Yes. Click Add Link in your Library or in a new chat, and paste a web link. You can also paste an arXiv ID or a DOI to import a paper. See Add a link or paper ID.
Why does Sharly say “This file is too long”?
Why does Sharly say “This file is too long”?
Each document can be up to about 250 pages on Free and about 1,250 pages on Pro, Team and Business. Scanned documents can be up to 2,000 pages. Split a longer document into smaller files and upload them to the same chat, or upgrade to Pro if you’re on the Free plan. See Limits.