How do I log in? Why is there no email/password option?
How do I log in? Why is there no email/password option?
Sharly uses third-party authentication only — there is no separate email/password login. Sign in with Google, Microsoft, or Apple. On Business plans, SSO is also available. Use the same provider you signed up with to access your account.
Where do I find my receipts and invoices?
Where do I find my receipts and invoices?
Go to Settings → Subscription → Manage Subscription. This opens the Stripe customer portal, where you can view your invoice history and download receipts for any past payment.
What's the difference between Quick, Balanced, and Thinking modes?
What's the difference between Quick, Balanced, and Thinking modes?
These are the three AI modes available at the top of the chat panel:
- Quick — Fastest responses, best for straightforward lookups.
- Balanced — A middle ground between speed and depth for everyday questions.
- Thinking — The most thorough mode with advanced reasoning, best for complex analysis.
What does Focused vs Expanded mean?
What does Focused vs Expanded mean?
These are Content Source options in your chat settings (gear icon):
- Focused — The AI responds strictly based on your uploaded documents. Best when you need verified, source-only answers.
- Expanded — The AI supplements document content with general knowledge. Useful when you need broader context.
How do I share a conversation?
How do I share a conversation?
Can I import a webpage instead of uploading a file?
Can I import a webpage instead of uploading a file?
Yes. Click the Add Link card on your dashboard and paste any web URL. Sharly will import the page’s content and create a new chat session around it.
How do I delete my account?
How do I delete my account?
Go to Settings → Security & Privacy. Scroll to the Danger Zone section and follow the steps to permanently delete your account. This action cannot be undone.
How do I reset my password?
How do I reset my password?
Sharly doesn’t use its own password system. Reset your access through your login provider (Google, Microsoft, Apple, or your organization’s SSO).