How members get access
1
You add their email
Add each member in the Admin Console.
2
You let them know
Sharly doesn’t email new members, so send them an announcement. You can use the template below.
3
They sign in to Sharly
They go to app.sharly.ai and sign in with Google, Microsoft or Apple, using the email address you added.
4
They're ready
Their status in the console changes to Active, and they can start using your institution’s plan.
What members see
- Your institution in the top bar. Instead of an upgrade button, members see your institution’s name or code.
- No billing. In Settings → Subscription, members see that their access comes from your university’s institutional agreement. They never enter payment details.
- Where to ask. The same page tells members to contact your university’s IT support about access, and Sharly at info@sharly.ai about the product.
Announce Sharly to your members
Copy this message and adapt the parts in brackets:Announcement email
Frequently asked
Do members get an email from Sharly when I add them?
Do members get an email from Sharly when I add them?
No. Send them an announcement, for example the template above.
A member signed in but doesn't have the institution plan
A member signed in but doesn't have the institution plan
Check that they signed in with the exact email address you added. If they used a different address, add that one too, or ask them to sign in with the address on your list.
Can I add someone without a university email address?
Can I add someone without a university email address?
Yes. Any email address works, as long as it’s the one they sign in to Sharly with.
Does removing a member delete their work?
Does removing a member delete their work?
No. Their Sharly account, documents and chats stay with them. They lose access to your institution’s plan at their next session.
Can I add a removed member again?
Can I add a removed member again?
Yes. Add their email in Users as for any new member.
How do I add another administrator?
How do I add another administrator?
Email info@sharly.ai with the person’s name and email address.
Where should members go with questions?
Where should members go with questions?
To your library or IT team for access questions, and to info@sharly.ai for questions about Sharly itself. The Quickstart and Research & Citation Guide help them get started.